Medical Affairs
293 Wellington Street North, Suite 119
Hamilton, ON L8L 8E7
Telephone (905) 521-2100, ext. 44281


Q:  I’m having trouble getting logged in. What am I doing wrong?

A:  Check the following:


Ø  Ensure you are using your 6 digit HHS Employee ID number (your McMaster student number will not work). Your HHS number can be found on your pay stub in the upper left corner, on your Manulife health insurance card, and is the same number as your member certificate number.


Ø  Ensure you are pressing the “Start Process” button, this is a security feature – using the Enter key will not work.


Q:  How do I complete the Record Entry?

A:  Fill in all fields as follows:


  1. Enter your current active email address.
  2. Choose the Service for which you were on call.
  3. Choose the Site you were on call for. If choosing OTHER, indicate Hospital name and City.  Do not use any apostrophes or punctuation when typing in the Hospital name or City name.  You will receive an error message if you do.
  4. Choose Call Type.  If you do not fully understand the categories, consult your PARO Agreement or your PARO Representative.
  5. Choose the date you are claiming for.  Note: The date should reflect the date your call starts.
  6. Click the SUBMIT button.
  7. Review the information you have input, if you need to change anything, choose EDIT, make the necessary changes and SUBMIT again.  When all information is correct, click OK.
  8. Repeat Steps 4 through 7 until all submissions are complete;


Q:  When are the quarterly stipend pay dates?

A:  Stipend pay dates are the second pay of the month in January, April, July and October.


Ø  To ensure all stipends entered in the month before the stipends are to be paid (i.e. stipends for December, March, June, September), they must be entered by the 1st Sunday of the payment month (i.e. 1st Sunday in January, April, July, October)

o   Example: December calls need to be entered by the 1st Sunday in January to make the January pay deposit

o   If you miss this 1st Sunday deadline, the stipends will be paid in the next quarter



Q:  Is there a monthly deadline for my submissions?

A:  Yes, In compliance with Attachment 22 of the PARO-CAHO Agreement, “Call stipend claims must be submitted to the person(s) designated by the hospitals to receive such claims within 30 days following the end of the month in which the call was worked, save and except for circumstances reasonably beyond the control of the resident.  Otherwise, untimely call stipends will not be paid.”


            If you believe that you have experienced an extenuating circumstance, which prevented you from submitting your call within the 30 day deadline, please contact the PARO office at and to further discuss the details of your extenuating circumstance.


Q:  I tried to enter a call for the previous month on the 31st of this month and it isn’t working – why can’t I enter my shift?

A:  As Attachment 22 outlines, you have 30 days following the end of the month in which the call was worked to enter your shifts..


For  months that have 31 days, call stipends are actually due on the 30th of the month at 11:59 p.m.



The call stipend submission deadlines for the academic year are as follows:


July call is due by August 30th

August call is due by September 30th

September call is due by October 30th

October call is due by November 30th

November call is due by December 30th

December call is due by January 30th

January call is due by March 2nd or March 1st in a leap year

February call is due by March 30th

March call is due by April 30th

April call is due by May 30th

May call is due by June 30th

June call is due by July 30th


Q:  How do I confirm my submission?

A:  To verify your submissions, scroll to the bottom of the Record page and click the Review Entries link.


 Entries can be sorted by clicking on the Heading you wish to sort by.  Call claims can be viewed for the last 12 months.

Q:  How do I print my Review Entries (submissions)?

A:  Entries can be printed by clicking the “Printable Version” link at the top right corner of the page in the “Review Entries” screen.


If you do not wish to print the entire review, highlight the items you wish to print, click “Printable Version” and choose “Selection” in the Print Range box before clicking PRINT.  It is strongly suggested that you print out a confirmation of each entry submitted in order to have a record of your submission

Q:  Where do I submit my call when doing community placements or electives away from my home base?

A:  Call done in community placements or offsite (i.e. out of province rotations) are still submitted through the McMaster/Hamilton Health Sciences stipend system.

Q:  What if I make a mistake?

A:  If you submit incorrect information you must notify us immediately using the link at the top of right corner of the page or send an email to  Please include the following information:


  • Your Name
  • Your HHS ID number
  • Details of the incorrect entry
  • Details of the correction you wish to be made.


Q:  How do I close the program?

A:  After confirming your last Record entry, scroll to the bottom of the Record page and click DONE.


A message box will now appear "The web page you are viewing is trying to close the window.

Do you want to close this window? Yes No."  Choose Yes.  The application should now be closed.



Q:  What is the purpose of the Email Address field?

A:  This field is to provide Medical Affairs with your most recent contact information. 

If we have any questions about your submission we will use this email address to get in touch with you. 


Note:  The University should still be notified of any change in demographics.  This field is solely for our use.  We do not keep track of changes and we do not update the University. 



Q:  How can I contact you if I have questions?

A:  We can be contacted using the link at the top of right corner of the page or send an email to